As of 05/23/2023:
Open Positions: 2
We are hiring two part-time Baristas! Please see our job listing on Poached Jobs:
We’re looking for positive, observant humans who want to create consistent quality products, and people who enjoy cultivating a warm welcoming environment and positive experiences for our guests and each other.
Don’t get us wrong – we love coffee, and we’re passionate about serving high-quality products. But the larger mission of our work is all about serving people. We intentionally use the word “hospitality” instead of “customer service” because we think there is a big difference between the two concepts. Anyone can clock in, put on their customer service game face, talk through scripted interactions, and complete tasks – but that isn’t what we’re about at Thatcher’s. The intention behind everything we do here is to create the space for more connection, more kindness, and more belonging in our corner of the world. The difference between robotic customer service and genuine hospitality lies in the intention behind all of our actions – we want Thatcher’s team to believe deeply in providing genuinely welcoming and caring hospitality, and in turn, we want our customers to feel welcomed and cared for.
Here’s how we see it – we’re changing the world every day that we show up to work. That sounds like a big claim, but hear us out! Maybe we’re not brain surgeons, or finding solutions to clean water in underdeveloped countries, or solving huge global issues, but every day we come to work, we bring people joy, we create and honor the space for people to feel welcome, and we facilitate a real human connection in an increasingly disconnected world. We’ve played a small role in the narratives of countless people – the comforting familiarity of those who stop in every morning before work, the place where someone met their significant other or best friend, the shop where entire wedding parties have stopped by before heading off to get married, a safe space to drink coffee and write undisturbed. Human connection looks like a handwritten card after someone’s father passed away or empathizing with someone’s terrible Monday morning. It also looks like laughing together, trading favorite brunch spots, or nerding out over coffee. Our biggest hope is that offering this kindness and connection to our customers inspires them to do the same to everyone else they encounter throughout the day.
We highly value:
- open and honest communication: as Brené Brown says, “clear is kind.”
- emotional intelligence & empathy
- respect in scheduling
- showing up as our authentic selves, and taking pride in our work
Thank you for your interest in working with us!
