09/19/2024
Open Positions: 0
We are not actively hiring, but when we are:
- Weekend availability required
- While specialty coffee experience is strongly preferred, we hire folks who genuinely enjoy hospitality and serving others; we can train anyone to make coffee!
Weekends are the busiest time of the week for our business! Unfortunately, if you are unavailable to work on Sundays, that doesn’t meet our hiring needs. Fall is our busiest time of year, and we do not hire temporary, seasonal, holiday, or summer positions. We’re always looking for someone to commit to joining our team for at least one year. 
We’re looking for positive, observant humans who want to create consistent quality products, and people who enjoy cultivating a warm, welcoming environment and positive experiences for our guests and each other.
Don’t get us wrong – we love coffee and are passionate about serving high-quality products. But the larger mission of our work is all about serving people. We intentionally use the word “hospitality” instead of “customer service” because we think the two concepts have a big difference. Anyone can clock in, put on their customer service game face, talk through scripted interactions, and complete tasks – but that isn’t what we’re about at Thatcher’s. The intention behind everything we do here is to create the space for more connection, more kindness, and more belonging in our corner of the world. The difference between robotic customer service and genuine hospitality lies in the intention behind our actions – we want Thatcher’s team to believe deeply in providing genuinely welcoming and caring hospitality, and in turn, we want our customers to feel welcomed and cared for.
Here’s how we see it – we’re changing the world every day that we show up to work. That sounds like a big claim, but hear us out! Maybe we’re not brain surgeons, or finding solutions to clean water in underdeveloped countries, or solving huge global issues, but every day we come to work, we bring people joy, we create and honor the space for people to feel welcome, and we facilitate a real human connection in an increasingly disconnected world. We’ve played a small role in the narratives of countless people – the comforting familiarity of those who stop in every morning before work, the place where someone met their significant other or best friend, the shop where entire wedding parties have stopped by before heading off to get married, a safe space to drink coffee and write undisturbed. Human connection looks like a handwritten card after someone’s father passed away or empathizing with someone’s terrible Monday morning. It also looks like laughing together, trading favorite brunch spots, or nerding out over coffee. Our biggest hope is that offering this kindness and connection to our customers inspires them to do the same to everyone else they encounter throughout the day.
We highly value:
- Open and honest communication: as Brené Brown says, “Clear is kind.”
- Emotional intelligence & empathy
- Respect in scheduling
- Showing up as our authentic selves, and taking pride in our work
A Barista at Thatcher’s Coffee is responsible for providing exceptional hospitality, helping run our high-volume shop, and creating a warm and welcoming experience for every customer. We’re a women-run company that has been serving our community for 14 years! We bake in-house and love what we do!
We are looking for a mature, respectful, hard-working person with an eye for detail to join our team. Working weekends is a must. You must consistently be available to work Saturday and Sunday, though you may not be scheduled for both weekend days. We’re kind, and we value & respect each other and our work environment. We have zero drama; we work hard and have fun! Compensation for this position is $16.28/hour + tips (averaging $9.85/hour.) Once you’ve completed training, everyone on our team is tipped out equally. The year-to-date hourly average is $26.13/hour.
RESPONSIBILITIES:
- Genuinely loves serving people & providing unconditionally kind hospitality – if you do not love customer service and hospitality, this is not the job for you.
- Enjoys working with a sense of urgency in a high volume, fast-paced environment & can work quickly while Demonstrates a passion for preparing, tasting, drinking, and serving specialty coffee
- Wants to work in a supportive and collaborative environment in which you will be expected to demonstrate emotional intelligence, practice healthy communication skills, and give and receive constructive feedback
- Consistently demonstrates next-level attention to detail in all aspects of job performance.
REQUIREMENTS:
- Has one or more years of professional experience working in coffee, specialty coffee preferred, or relevant customer service, food service, or hospitality experience.
- Must be available to work closing shifts 11:45-4:45 or 8:45-4:45 and weekend availability
- Ability to work quickly with little errors while exuding a calm, cheery, and professional energy
- Excellent communication skills and a warm & welcoming presence
- Willingness to taste black coffee & espresso to develop palate and ensure quality
PHYSICAL DEMANDS:
- Ability to stand & walk for long periods on concrete floors
- Repetitive bending and other movements with hands, wrists, fingers, and forearms while working on the espresso machine
- Movements with your arms and back for mopping, sweeping, cleaning, dishes, etc.
- Ability to carry 25 pounds on occasion
- Ability to climb a small ladder
WHAT WE PROVIDE:
– Positive, collaborative, and supportive work environment
– Respect in scheduling & communication
– Company-sponsored health insurance plans through Regence are available after 90 days to those working at least 36 hours each week.
– A SIMPLE IRA retirement plan with a 3% company match is available once eligibility requirements (1+ year of employment) are met.
Interested in joining our team?
Please introduce yourself and share your resume via email to hiring@thatcherscoffee.com.
Thank you for your time & interest; we greatly appreciate it! We love meeting folks passionate about people and interested in specialty coffee.
